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OCM - Organisational Change Management

THinK Best Practice Services - OCM

What are the major organisational changes that you are facing currently?

  • Expansion? Restructuring? M&A?

  • Conversion to Cloud?

  • ERP technology roll out?

  • Others

How are you dealing with these major changes right now? 


What are your challenges and opportunities?

What change management and training approaches are you utilizing? Is this approach working for you? Can you relate to Change expert Mike Hammer’s statement that:




THinK Best Practice is the answer!

Did you know that three out of four corporate initiatives fail to fulfil their objectives?


That polls of customers show that approximately 65% or more of major problems on IT implementations are due to Change Management or people issues?

How Do We Define Organisational Change Management?

Organisational Change Management – The process, strategies and activities that support organisational and personal transitions from the current state to the desired future state to achieve and ultimately sustain the desired business vision and strategy.


THinK Best Practice has worked with IBM, Sap AG and North America for a combined total of 10+ years, conducting Change Management Assessments and driving real Change for our customers, as well as supporting the deployment of SAP initiatives. 

As an SAP Services Partner, T
HinK Best Practice has experienced Senior Organisational Change Management (OCM) consultants who have worked with Global, Large, Medium and Small sized organizations to assist our clients with their transformations, delivering best practices across the organisation. With a combined approach that includes using the latest ASAP Methodology and Q-Gate compliance systems, and the three pillars for success that THinK uses across all its projects and client sites, we can address the critical factors to ensure the best options and critical risks and issues are addressed immediately.


Complete Change Management Assessments of our customers situation:  Delivering Solutions and mitigation plans

Consulting Services: For full or partial IT/ERP/SAP implementations: Delivering the full suite of Change Management solutions

SAP OCM Executive Workshops and SAP OCM Seminars at customer sites and at SAP’s training facilities. 

What We Do

We focus on the strategy, structure, management and operations of an organization. We assist by identifying issues and areas for improvement and then developing options with recommendations, providing additional resources in the implementation of solutions.

We specialize in the following core service areas of your business or organization:

  • Strategy

  • Assessments

  • IT Implementations

  • Company Transitions

  • M&A

We operate across a wide variety of additional service areas:

  • Human Resources

  • Information Technology

  • All Industries

To review THinK’s Customer Facing offeringclick here.

An Example of OCM Service Options:

What are the benefits of Change Management for our customers?


Qualitative benefits

  • resistance of the employees against
    the necessary changes

  • higher acceptance of the new software
    solution by the employees

  • higher employee-satisfaction

  • fewer workarounds and adoption of
    standard processes


Quantitative benefits

  • lower losses in productivity

  • faster realization of cost saving potentials

  • faster realization of revenue increase

  • lower transformation costs with SAP
    as solution provider




  • Help plan and implement a new SAP solution with minimum disruption

  • Help plan and implement a upgrade to exising SAP solutions with minimal disruption

  • Help plan and execute any successful change effort

  • Achieve the goal to optimize organizational change within your enterprise


Key Deliverables


Organizational Alignment: Work with leaders to ensure that top management are leaders in the initiative. Have them be the “owners” of the process and to give their direct input.

Stakeholder Management: Develop a culture of change leadership that aims to build commitment through accountability, role clarity, and executive development.


Skills and Competencies Development: Incorporate competency assessment and skill development for all employees.  This area incorporates learning, training, and succession planning into all OCM initiatives.


Organizational Alignment: Align business and process metrics with process roles and management structures.


Governance and Compliance: Clearly assign roles and responsibilities, including decision-making, to create a culture of compliance based on measurement and consequences.


Performance Management System: Establish and measure individual and group performance, ensuring alignment with enterprise strategies, goals, and objectives.  Align Incentives and Rewards and Hiring and Selection practices to ensure individuals possess the right skills and competencies at the right time resulting in program success.


Communication Planning & Execution: Enable change through frequent and informational functional flows that clearly explained impacts, roles and responsibilities, benefits, and rewards.


Service Objectives/Customer Business Need




We encourage the customer to identify change ownership from within their business. The primary objective is to gain ownership of new business processes and system in end user community including assisting the organization to:


Decrease and lower resistance: Every SAP project brings changes for the employees involved, which frequently leads to different kinds of resistances.

Develop readiness for change: This includes especially the understanding of the necessity and benefits of the change; Acceptance of the change and incorporating the change into organizational culture.

Risk Management via OCM: Business drivers create necessity for corporate strategies that Lead change.  With this organization improvement focus comes the need to create strategies to mitigate risk and support the desired change.  OCM change levers proactively influence people and work streams that support these efforts.


Ideal Customers


All SAP customers need to address Organizational Change Management (OCM) in order to successfully implement and realize benefits.  Customers with or without Organizational Change Management experience typically have limited budgets for this area.  The SAP OCM Toolkit can support all types of customers as a tool and reference set to support OCM.


Change services and/or tools are especially applicable in these situations:

  • Your customer has grown via merger/acquisition; using SAP to standardize process and systems across organizations

  • New SAP Customer

  • Existing customer who’s results are less than expected

  • Existing customer that is seeking improvements through implementing best practices

  • Customers with no or limited in-house OCM competence


Customer Benefits


To help SAP customers of all sizes confidently plan and execute effective organizational change management. Keeping an implementation on schedule and on budget is significantly easier when employees understand their roles and how they can contribute positively to the adoption of their new technology. The more quickly staff, executives, and managers understand, accept, and adopt the new solution with confidence, the sooner it will yield real value. 


Service Sales Benefits


  • Projects manage transformation professionally

  • Successfully change the organization


OCM Strategy and Approach


The Strategy and Approach outlines the mission for the SAP System implementation, including goals, objectives, and critical success factors. It sets the overall direction for the members of the Change Team as they plan and implement the change processes that will address the human resource and organizational aspects of the SAP System implementation. It is focused on minimizing Project risk, accelerating Project benefits, and optimizing current and future processes and structures.

Leadership and Sponsorship

Sponsorship activities are required to ensure that those people in the organization who need to sponsor and commit resources to the Project are engaged. Leadership ensures that a wider audience throughout the organization is demonstrating the right behaviors on a day to day basis. The purpose of this is to define the approach for secure sponsorship and leadership during the Implementation. In addition, key stakeholders are identified and plans are outlined to ensure that sponsorship and leadership activities are conducted.

Organizational Alignment/Business Readiness

Organizational Alignment/Business Readiness is the process by which the OCM Consultant works with the CLIENT business leaders in the establishment of and transition to the amended infrastructure, necessitated by introduction of new and/or revised business processes. This business process change resulting from the SAP solution can affect the business in many different ways. The OCM team will work with business leaders to assess the impact of change on the jobs and individuals (including those who are affected outside the immediate scope), and introduces tools and mechanisms to provide that the change is managed and implemented properly with minimum disruption to the organization.


The SAP Change Management Consultant will guide and direct a team responsible for the management and coordination of messages ensuring they are clear and well targeted. A Communication Approach and Plan will be established which guides the communications for the Project. They will create and distribute messages and maintain an open feedback


Knowledge Transfer


The nature of an accelerated implementation indicates a need for a planned, structured and active knowledge transfer approach. Knowledge Transfer to the Project team will focus on providing a solid understanding of the functions and capabilities of the SAP solution and is accomplished primarily through a combination of formal Training and joint sharing of Project work effort and responsibility (the “Knowledge Transfer”). The following list outlines key Knowledge Transfer Services anticipated to be provided by SAP specific to the Accelerated SAP implementation process:

Team Definition and Composition: SAP will assist in forming the Project Team which will be consistent with implementation best practices (the “Project Team”). All of the teams in the Project organization will be comprised of a combination of CLIENT and SAP staff. Our experience shows that this type of teaming is the most effective way to enable rapid, continuous and efficient knowledge transfer.

Change Management Collaboration:

As customers implement the North American solutions using SAP, it is important to ensure your end-users are ready, willing and able to make the most of your SAP investment. There will be significant business change which will innovate and optimize business processes and ultimately change the entire organization’s behaviours, attitudes, work practices, and roles. SAP understands that this will be the largest, cross-regional, project which CLIENTs has addressed to date, impacting some -- % of group revenues.

It is essential that collaboration within the joint leadership is accomplished and demonstrated to the total company.  SAP’s Organizational Change Management (OCM) services are designed to help CLIENT maximize value and minimize risk in supporting successful process and technology improvements throughout your business cycle. 

SAP’s OCM approach is built upon the proven principles and techniques applied in multiple industries. We have a proven record of Change Management delivery on projects where SAP is the primary partner.  SAP Change Management consultants have experience in working together with SAP functional consultants on implementations, sharing a common understanding of the goals and objectives of the project activities and milestones

While we focus on all the technology and process changes that impact your organization, our particular focus on SAP solutions is what distinguishes us from other OCM providers. We employ best practices and lessons learned from thousands of successful SAP implementations and we have incorporated the learning and experience into our ASAP methodology and Global Template/Blueprint (business architecture, global vs. local).  Managing change for CLIENT is not a onetime event.  It is an opportunity to equip CLIENT with the knowledge, tools, and support you need to be successful as your business evolves.

We are confident we will help you achieve value by addressing the four interconnected pillars necessary to ensure successful strategy execution:  People, Process, Solutions, and Information. We recognize common business challenges in realizing the return on investment of SAP:

  • Demand for Change to adopt to the environment and align to strategy

  • Poor End-User Adoption despite successful implementation

  • People Side of Change more challenging than anticipated

  • Lack of Business Involvement in Change

  • Ensuring all critical operations continue under the new processes and organizational structures (example:Data Management)

  • Realization of business benefits

  • Remain customer focused; agile; no disruption to business during implementation

THinK Drivers for Change Adoption

  • Overcoming Resistance, Fostering Adoption, and Institutionalizing Change

  • Business Readiness and Engagement through Planning and Execution

  • Culture of Change Leadership


THinK utilises the integration of OCM interventions with SAP’s ASAP methodology.  These are mapped to ASAP to enable and sustain organizational change.  We have appropriate accelerators in the form of processes, tools, tasks and deliverables.

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